At Crown Home Developments, we are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains what information we collect, how we use it, and your rights under UK data protection law.

Crown Home Developments specialises in the design and construction of bespoke garden rooms, home improvements and related building services throughout Cambridgeshire and the surrounding areas.

If you have any questions about this Privacy Policy or how we use your data, please contact us:

Crown Home Developments

Email: info@crownhomedevelopments.co.uk

Telephone: 07801 528344

Website: https://crownhomedevelopments.co.uk

We may collect personal information when you:

• Complete a contact or quotation form
• Request a free quotation
• Contact us by telephone, email or social media
• Subscribe to marketing updates (if offered)
• Interact with our Facebook or Instagram adverts
• Browse our website

The information collected may include:

• Name
• Email address
• Telephone number
• Address or postcode
• Details about your project
• Budget and preferred timescale
• Any other information you choose to provide

We may also automatically collect technical information such as:

• IP address
• Device type
• Browser type
• Pages visited
• Time spent on our website
• Referring website

We use your information to:

• Respond to your enquiries
• Prepare quotations
• Arrange surveys or consultations
• Carry out our services
• Improve our website
• Monitor website performance
• Provide customer support
• Meet legal and accounting obligations

Where you have given consent, we may also send occasional marketing communications about our services.

You can opt out of marketing at any time.

Under UK GDPR, we process your personal data because:

• You have requested information or a quotation.
• Processing is necessary to fulfil a contract or take steps before entering into one.
• We have a legitimate business interest in responding to enquiries and improving our services.
• We have your consent where required for marketing communications.

Our website uses cookies to improve your browsing experience.

These cookies may:

• Remember your preferences
• Measure website performance
• Analyse visitor behaviour
• Help us improve our website

Where required, we will ask for your consent before placing non-essential cookies.

Our website uses the Meta Pixel.

This allows us to measure the effectiveness of our Facebook and Instagram advertising and helps us show relevant adverts to people who may be interested in our services.

The information collected is anonymous to us. Meta may use this information in accordance with its own Privacy Policy.

You can learn more here:

https://www.facebook.com/privacy/policy/

We only keep personal information for as long as necessary.

Typically:

• Enquiry information is retained for up to 24 months.
• Customer records are retained for up to 7 years where required for tax and legal purposes.

Information is securely deleted when no longer needed.

We never sell your personal information.

We may share information with trusted third parties where necessary, including:

• IT and website providers
• Email providers
• Professional advisers
• Accountants
• Legal advisers
• Government authorities where legally required

All third parties are expected to keep your information secure.

We take appropriate technical and organisational measures to protect your personal information from:

• Unauthorised access
• Loss
• Misuse
• Alteration
• Disclosure

While no online system can ever be completely secure, we continually work to protect your information.

Under UK data protection law you have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your data where appropriate
• Restrict processing
• Object to processing
• Request transfer of your information (where applicable)
• Withdraw consent at any time

To exercise your rights, please contact us using the details above.

If you believe your information has not been handled correctly, you have the right to complain to the Information Commissioner's Office (ICO).

Information Commissioner's Office

Website: https://www.ico.org.uk

Telephone: 0303 123 1113

We may update this Privacy Policy from time to time to reflect changes in legislation or our business practices.

Any updates will be published on this page with the revised "Last Updated" date.

If you have any questions about this Privacy Policy or how we use your personal information, please contact:

Crown Home Developments

Email: info@crownhomedevelopments.co.uk

Telephone: 07801 528344

Website: https://crownhomedevelopments.co.uk

 Last Updated: 20 July 2026